At Florence Explores, we strive to ensure that every purchase meets your expectations. If for any reason you are not satisfied with your order, our Refunds and Return Policy is designed to make the process simple and transparent.

Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition in which you received them.

  • To initiate a return, please contact us at [email protected] with your order details.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to your original method of payment.

  • Please note that shipping charges (if applicable) are non-refundable.

Exchanges

  • We accept exchanges for defective or damaged items.

  • You must notify us within 7 days of receiving the item to request an exchange.

Non-Returnable Items

  • Certain products, such as personalized or custom-made items, may not be eligible for returns or refunds.

  • Please check product descriptions before making a purchase.

Contact Us

For any return or refund inquiries, please reach out to us at:
Florence Explores
Email: [email protected]